PORTFOLIO
QUANG NGUYEN
Senior Product Design - Design Team Lead
“ A good product is one that anyone can use effortlessly.”
About me
I’m a Senior Product Designer with over 9 years of experience in the design field, including 6 years specializing in UX/UI and Product Design. I’ve worked across a wide range of business domains such as ERP, CRM, eCommerce, booking systems, and other enterprise platforms.
My experience spans across product companies, outsourcing firms, and startups, allowing me to adapt to different team structures and product development models. I have designed end-to-end solutions for websites, mobile applications, and web portals, covering user research, problem definition, wireframing, UI design, prototyping, and usability testing.
I take full ownership of the design process and work closely with key stakeholders including CTOs, PMs, BAs, and developers to ensure each product aligns with both business goals and user needs. My strength lies in systems thinking, self-direction, and a commitment to continuous improvement — helping me deliver meaningful, scalable, and user-centered solutions in every project.
Project
2023 - 2025
PW Company
Senior Product Design
-
ERP Platform, CRM Platform, eCommerce-Webiste
2021 - 2023
Galaxy One
Product Design
-
ERP Platform, CRM Platform
2020 - 2021
Atman Vina
Product Design, Lead Graphic Designer
-
ERP Platform, CRM Platform, eCommerce-Webiste, Booking System,....
2019 - 2020
HESTY Real Estate
Product Design, Graphics Designer
-
ERP Platform, CRM Platform, eCommerce-Webiste, Branding design..
2017 - 2019
Cabaret
UX/UI Designer, Graphics Designer
-
eCommerce-Webiste, Branding design..
2016 - Present
Freelance
ERP Platform, CRM Platform, eCommerce-Webiste, Booking System, Branding design..
Working Process
I apply a product design process divided into three main phases: Discovery & Define, Design, and Handoff.
Each step is aimed at creating a product that meets real user needs, is technically feasible, and delivers a great user experience.
🔍 1. DISCOVERY & DEFINE
🔹 Understand Goals
Clarify the project's objectives from both the client and stakeholder perspectives to ensure the right direction from the start.
🔹 Identify Real Problems
Analyze user behavior and pinpoint pain points to ensure the design solution addresses the core issues.
🔹 Form Hypotheses
Build the user journey, personas, and user flows to shape the initial design strategy.
🔹 Confirm the Direction
Align with the team and client on goals, scope, and design roadmap before moving into the execution phase.
🎨 2. Design
🔹 Build the Structure
Create wireframes from low-fidelity to high-fidelity, combined with prototypes to test usability and optimize the user experience.
🔹 Design Direction
Develop a design style that aligns with the brand while incorporating modern trends to ensure both aesthetics and usability.
🔹 Create a Design System
Standardize UI components to save time, ensure consistency, and make future maintenance and scalability easier.
🔹 Testing & Feedback
Gather feedback from users and stakeholders, and continuously improve the design based on real data.
🚀 3. Delivery
🔹 Design Handoff
Prepare clear documentation, prototypes, and guidelines to support developers in implementing the design accurately.
Case Study
Case Study
PW System
Role:
Sr. Product Designer
Teams:
1 peoples
Domains
ERP
CRM
Case Study - PW System
The Objective
Parkway Dental is accelerating its digital transformation across Vietnam, aiming to modernize clinic operations and improve the overall patient journey.
The Parkway team is focused on digitizing patient records and optimizing treatment workflows, with future phases centered on automating internal operations and implementing CRM/ERP systems for smarter, connected management.
Many clinics continue to rely on manual paperwork and disconnected tools, leading to delays in treatment, inefficient resource allocation, and inconsistent patient communication.
Our objective is to unify these processes by integrating medical record management, appointment scheduling, and treatment tracking into a single system. This also includes automated HR processes such as shift scheduling, payroll, and leave management, along with tools to launch and manage marketing campaigns across digital platforms.
Additionally, Parkway aims to provide real-time dashboards and integrated CRM functionalities, empowering clinic staff to deliver personalized care, while managers maintain operational control and financial oversight. Ultimately, the goal is to enhance patient satisfaction and streamline every touchpoint — from first contact to post-treatment follow-up.
Case Study - PW System
Discovery & Define
Understand Requirements & Context
Define business and user goals.
Conduct interviews with key stakeholders (doctors, receptionists, operations).
Analyze existing data and previous workflows (if available).
Identify system and operational constraints.
Identify Problems & Users
Gather insights from real user behavior.
Build key personas.
Define pain points and specific user needs.
Solution Direction & User Flow
Propose core solutions: features, behaviors, and experience.
Map out a clear and intuitive user flow.
Define business logic and technical constraints.
Case Study - PW System
Design
Wireframe & Prototype
Sketch quick wireframes to validate layout and structure.
Design interactive prototypes (Figma, Framer).
Focus on clear and goal-driven user interactions.
Final UI Design & Design System
Deliver polished UI aligned with Parkway's branding.
Ensure responsive layouts for desktop, tablet, and mobile.
Build a consistent Design System: components, style guides, states.
Case Study - PW System
Delivery
Handoff & Developer Collaboration
Prepare handoff package: prototype, UI kit, flow logic.
Collaborate closely with developers to explain logic.
Review builds, test features, and log bugs for fixes.
Evaluation & Continuous Improvement
Monitor post-launch usage metrics.
Gather feedback from real users and staff.
Add findings to the backlog for future enhancements.
Showcase
Show case
PW System
Role:
Sr. Product Designer
Teams:
1 peoples
A comprehensive web/app system was developed to manage dental clinic operations, including patient care, inventory, staff, and medical personnel. The goal was to streamline business processes and optimize the treatment workflow. After the implementation phase, the system successfully met the needs of various departments such as operations, doctors, nurses, accounting, and marketing. With a user-friendly interface and continuously optimized user experience, the platform has significantly improved productivity and contributed to revenue growth for the company.
Domains
ERP
CRM
Show case
One Target
Role:
Product Designer
Teams:
7 peoples
Understanding the urgent need to support advertising campaign management for all subsidiaries (Vietjet, HDBank, etc.) within the Sovico Group—without relying on third-party software—OneTarget was developed and built to fully meet the demands of the group’s companies. Most notably, it marked a turning point and generated significant revenue for Vietjet Air.
Domains
CRM
ERP
Show case
Regtank
Role:
Product Designer
Teams:
3 peoples
ERP and CRM systems help manage internal business processes and customer relationships/interactions. Successfully reduced the time spent on monthly payroll and bonus calculations for the HR department, while improving new customer management and enhancing customer care efficiency.
Domains
ERP
CRM
Risk Assessment - KYC00001
Last edited: 21 Oct 2021
Total Risk Score
Ongoing Monitoring:
3 months
70
High
Note
Add Note
13: 30 · 07 Oct 1995
Even factoring differences
13: 30 · 07 Oct 1995
Even factoring differences
13: 30 · 07 Oct 1995
Even factoring differences
13: 30 · 07 Oct 1995
Even factoring differences
Enter your note here
Document.exl
Last modified by Jason on 13 Oct 2021 09:47 Created by AutoTest Bstar on 11 Oct 2021 21:38
Screening Details
KYC00001
Elif Filip
Assignee
EF
Leslie Alexander
Total Score
Risk Parameter
Information
Risk Score
Sanctioned Person or Country
No
0
PEP
Tier 4
0
Previously Sanctioned - person
No
0
Financial Regulator
No
0
Law Enforcement
No
0
Adverse Media
No
0
Country of Residence
FATF
10
Basel AML Index
10
Corruption Perception Index
10
ID Issuing Country
FATF
-
-
Basel AML Index
-
-
Corruption Perception Index
-
-
Nationality
FATF
10
10
Basel AML Index
10
10
Corruption Perception Index
10
10
700
Positive Match
KYC00001-01
Government ID No.
201852144316813123123123
Gender
Unspecified
Year of Birth
1995
Reference ID
-
Date of Birth
07 Oct 1995
Address Line 1
-
Address Line 2
-
Email Address
LeslieAlex1995@gmail.com
Phone Number
+2134 4556 2246
Place of Birth
United States
ID Issuing Country
United States
Country of Residence
United States
Nationality
United States
Rescreening
Ongoing Monitoring
Risk Scoring
Home
/
Acuris KYC
/
Screening Result
KYC0001
/
/
MY KYC
Reject
Approve
Escalate
View log
Export
Staff
Audit
Report
KYT
Liveness
RegTank Technology Pte. Ltd
Version 1.0.0 | Build 12021
Dashboard
Case
KYB
KYC
KYC Screen
My KYC
KYC Screen
My KYC
ACURIS
DOW JONES
Settings
RegTank Technology Pte. Ltd
Version 1.0.0 | Build 12021
Dashboard
Case
Staff
Audit
Report
KYT
Liveness
KYC
KYB
Settings
Support
Dashboard
2
KYC Screening Statistics
KYC Risk Score Analysis
KYB Screening Statistics
KYB Risk Score Analysis
KYT Screening Statistics
KYT Risk Score Analysis
Total number of
screenings
Total number of
screenings
Daily number of
screenings
Daily number of
screenings
3198
530
20
5
Total number of
screenings
Daily number of
screenings
6867
95
Staff Assignment
Low
Medium
High
Low
Medium
High
Low
Medium
High
KYC Status
Percent
Total
KYB Status
Percent
Total
KYT Asset Attribution
Percent
Total
Completed
352
11.01%
63.16%
23.86%
2020
Positive/No Match
763
Unresolved
Completed
352
11.01%
63.16%
23.86%
2020
Positive/No Match
763
Unresolved
LTC
352
11.01%
92.63%
20.01%
2020
BTC
763
BNB
Asssignee
KYB Cases
KYT Cases
KYC Cases
Completed
Positive/No Match
Unresolved
Darrell Steward
Wade Warren
Jane Cooper
Cameron Williamson
Annette Black
Cody Fisher
Jacob Jones
Savannah Nguyen
Leslie Alexander
Jenny Wilson
Courtney Henry
0
1
4
3
2
0
0
1
0
4
0
1
3
0
2
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
2
5
15
4
0
0
0
0
0
0
1
0
0
4
0
0
0
0
0
0
Show case
myLocal
Role:
Product Designer
Teams:
7 peoples
Aiming to build a management system for premium phone numbers, ultra-cheap data plans, integration with VPBank, and convenient e-wallet payments, the implemented system has proven highly effective in managing customer SIM information, as well as ensuring a smooth SIM purchase and payment process.
Domains
ecomerce
ERP
Data
Show case
SDK App
Role:
Product Designer
Teams:
1 peoples
Integrating the SDK into partner apps (such as Vietjet Air, HDBank, etc.) across various services—including hotel booking, utility bill payments, flight ticket purchases, and credit card applications—has initially created promising opportunities for seamless payment experiences and boosted cross-partner revenue growth.
Domains
Booking
Payments
Non-life insurance
The SDK App is about Non-life support insurance services about family, vehicles, package ... With quick registration method to buy insurance and support online payment.
Tickets Booking
The SDK App is Tickets Booking embedded in other products, for the purpose of introducing and targeting customers who want to buy air tickets to increase revenue.
Train Ticket Booking
The SDK App is train ticket booking
embedded in other products, for the purpose of introducing and targeting customers who want to buy train tickets to increase revenue.
Show case
Other
Application
Moto App
The product is about Moto, aimed at moto enthusiasts, support, share and create an interactive environment among moto enthusiasts.
Gamification
Gamification help drive business, bring new experiences and increase traffic from users every day.
Application
Event booking app
The product supports users to schedule events, notify upcoming events and suggest major events.
